- You can, within 14 days of receiving the product(s) ordered from the MinistryOfSuperbike store (www.store.ministryofsuperbike.com), return any product(s) that you are not completely happy with.
- Product(s) can be returned, provided that the product(s) is in its new and original condition, original product packaging attached with its original price tags and labels.
- If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that you have paid. Delivery charges that were paid during the initial order is not eligible for any refund
- MinistryOfSuperbike.com reserves the right to deny a refund or exchange if the product(s) does not meet the Return Policy requirements above.
For your convenience, we can also pick up your item(s) purchased online via our courier partner, however the return courier cost will be deducted from the refund amount.
Please follow the steps below for your returns:
- Contact our customer care center at +60 3 8404 2166, or click here to lodge a return.
- If you require, we will arrange the date and time for our courier partner to pick up the parcel. Be at your specified location on the allocated date and time for courier collection.
- Please remember to include your Return Form in the parcel.
- Hand over the parcel to our courier partner.
Customer care center operation hours:
Monday to Friday (except public holidays) - 9:00AM to 6:00PM
Expect delay in replies for enquiries made during non-operating days.
Please allow 10 to 14 business days for your return to be processed after we received the item(s).
Refund will be made to your original mode of payment if the returned item(s) met the Return Policy requirements above.
Please be informed that our customer care center will contact you further for additional information. Refund might take longer than 14 business days if there is a delayed in reply.